Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Ensemble LLC d/b/a Homecare Bookkeeping ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Business information submitted through calculators or assessment tools on this site
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our bookkeeping and financial services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, invoices, financial updates, and service information
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, invoice notifications, financial updates, consultation follow-ups, and customer support.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours

Message Frequency & Content:

• Message frequency is event-based and varies depending on your scheduled appointments and service interactions (typically 1-5 messages per month, or as needed)
• Messages may include responses to inquiries submitted through our website, consultation reminders, and follow-up communications related to services you have expressed interest in
• We do not send promotional content without specific consent

Help & Support:

• Reply HELP for assistance or contact us at privacy@ensemblebookkeeping.com or call 706-238-4965
• Customer support is available during regular business hours (Monday-Friday, 9am-5pm)

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, CRM platforms)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking unsubscribe
• Opt-out of SMS messages by replying STOP
• Request information on how we process your data
• Withdraw consent at any time for future communications

To exercise these rights contact us at privacy@ensemblebookkeeping.com

8. Third-Party Links

Our website may contain links to third-party websites including partner tools and services such as SwyftOps. We are not responsible for their privacy practices. This privacy policy applies only to information collected by Ensemble LLC d/b/a Homecare Bookkeeping through homecarebookkeeping.com.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

10. Contact Us

Ensemble LLC d/b/a Homecare Bookkeeping
1572 Burnett Ferry Rd SW, Suite B
Rome, GA 30165
Phone: 706-238-4965
Email: privacy@ensemblebookkeeping.com
Website: homecarebookkeeping.com

By using our website and services, you consent to this Privacy Policy.